Admin

ITS will strive to provide the best possible technology and services enabling students to achieve their highest potential. As a department, we will accomplish this by administering seamless technology and services that are available every time without fail. Our Goals and Objectives are as follows:

1. Technology Availability:

Provide reliable information technology systems, connections, data and support to enable the learning process.

a. Deliver successful positive results through the use of diligent project management and portfolio management techniques and a rigorous Information Technology (IT) governance approach that ensures all stakeholders receive secure, reliable access to technology
b. Constantly improve what we do, how we do it and the results we achieve
c. Constantly monitor the use and integration of technology to optimize the results we can achieve with the IT resources with which we are entrusted
d. Apply enterprise architecture techniques to optimize the use of Orange County Public Schools (OCPS) technology assets
e. Provide secure, reliable connectivity for all approved devices to District networks
f. Provide reporting services that comply with all State and Federal reporting requirements
g. Maintain and continually enhance all enterprise applications, networks, systems and processes related to the technology and services we provide

2. Service to People:

Support students, teachers, parents, district leadership and all other OCPS stakeholders as they leverage technology in the K‐12 learning process.

a. Support district compliance with accountability and accreditation requirements through the use of formal testing and reporting tools, processes and methods
b. Provide secure, reliable access to technology and data
c. Drive the innovative application of technology to improve the direct learning process for students and teachers and improve processes which indirectly support learning
d. Provide direct assistance to users of District technology, data, software, networks and other IT assets
e. Provide a challenging and satisfying work environment for employees
f. Measure and constantly improve levels of customer service
g. Provide reporting services and data analysis that comply with all State and Federal reporting requirements

3. Relentless Innovation:

Drive the consideration and implementation of innovative technologies and services that enable leaders and contribute to the work of those who support the learning process.

a. Provide secure, reliable access to technology and data
b. Drive the innovative application of technology to improve the direct learning process for students and teachers
c. Constantly monitor the use and integration of technology to optimize the results we can achieve with the IT resources with which we are entrusted
d. Systematically upgrade or retire legacy systems and equipment when their operation is no longer providing appropriate value
e. Focus on professional training and development to maintain a highly qualified staff

4. Accountable Stewardship:

Provide accountable stewardship of the resources and talent entrusted to our division.

a. Enable district compliance with accountability and accreditation requirements through the use of formal testing and reporting tools, processes and methods
b. Deliver positive project results through the use of diligent project management and portfolio techniques and a rigorous IT governance approach that engages all stakeholders
c. Constantly improve what we do, how we do it and the results we achieve through our efforts
d. Constantly monitor the use and integration of technology to optimize the results we can achieve with the IT resources with which we are entrusted
e. Be the District’s trusted source for technical expertise and practical assistance with the use of technology

5. Safety:

Provide a safe cyber environment for learners, teachers and others who support the learning process.

a. Communicate with all stakeholders and gather feedback to improve our communication effectiveness
b. Constantly improve what we do, how we do it and the results we achieve through our efforts
c. Effectively implement, manage and safeguard the District’s data, equipment, software and systems