Student Services Home
Overview of the OCPS Student Services Department

The OCPS Student Services department is comprised of four teams (Psychological Services, Social Services, Academic Services, and Mental Health Services) that work together to promote student mental and emotional health, wellbeing, and academic success. Each school in OCPS has a team of student service professionals from all of these areas who work collaboratively to support the needs of our students at all tiers, and to connect families with necessary resources, whether through the school or through our community.
Each school also has a Mental Health Designee (generally the school counselor in elementary school and the SAFE Coordinator in secondary schools) who works collaboratively with the student services team and others to put resources and interventions into place that support social/emotional wellbeing and student success.
Parents/Guardians are encouraged to reach out to your child’s school counselor (elementary) or SAFE Coordinator (secondary) for additional information about available resources or supports.
Contact Us:
Student Services
445 W. Amelia Street
Orlando, FL 32801
Phone: 407-317-3394
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If you are interested in obtaining your official transcript or student records you can do so by faxing or mailing a request to your school. If the school you attended is no longer open you may request your educational records from the nearest high school.
For more information please go to Student Records

All student records are handled at the school level; please contact the school you attended to request your transcript. If the school you attended is no longer open you may request your educational records from the nearest high school. Due to the private nature of the student information contained in transcripts, they cannot be emailed to any student or parent.
For more information, please go to Student Records
We break down and simplify transcripts by clicking the following link : How to Read a Transcript
Community Based Resources
Community Connect
OCPS has a search platform, Community Connect, which is a free, user-friendly online tool designed to help staff, families, and the community easily locate local social services and resources. The platform is customized for OCPS and supports over 100 languages, making it accessible to our diverse community. Users find essential services such as: food, clothing, housing, counseling, medical care, and Financial Support. A link is accessible from the OCPS website (under Current Families) as well as from each school website (under Parents).
Contact Us
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Mary Bridges
Mary.Bridges@ocps.net
Senior Executive Director
Phone 407.317.3200 Ext. 2003439Malisa Robinson
Executive Assistant
Phone 407.317.3200 Ext. 2004624 -
Karla Owens
Karla.Owens@ocps.net
Director, K-8
Phone 407.317.3200 Ext. 2002386
Nelly Ugalde
Administrative SecretaryPhone
Phone 407.317.3200 Ext. 2003395 -
Karla Hadley
Karla.Hadley@ocps.net
Director
Phone 407.317.3200 Ext. 2002785 -
Carl Sousa
Carl.Sousa@ocps.net
Director -
Lisa Coffey
Lisa.Coffey@ocps.net
Director
Our Purpose
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- Provides academic training and support to school administrators, school counselors, college and career specialists, and other student services personnel
- This support includes student progression, course grades and progression, promotion and graduation, as well as postsecondary endeavors
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- Provides training and support to school counselors, SAFE coordinators, and other Student Services personnel, oversees licensed mental health counselors, and coordinates support and documentation for the Suicide Risk Assessment (SRA) process
- This team includes mental health professionals who oversee prevention strategies in schools
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- Provides direct support to students, families, and schools related to assessment for academic and behavioral concerns, intervention planning and delivery, life skills groups, and crisis support
- This is a team of district-based school psychologists
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- Serves as the link between school, home, district and community
- This is a team of district and school-based school social workers who provide direct services for students, families, and school personnel in the areas of mental health support, attendance, special education, and community outreach
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